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Customer Care

The goal of the training:

Improving the knowledge and skills needed to create satisfied and loyal clients. Look at the situation from the perspective of clients and effectively adapting services to their needs.

Who is it for:

The seminar is designed for all employees in the departments of companies that work with your clients, management, sales/services.

What students will receive:

Training provides all the necessary information about the importance and method of providing high quality services, taking into account the different needs and characteristics of clients.

General information:

Duration: 7 hours. For best results, participants should be from the same company, and the number of participants should not exceed 10. Training can be run as internal training or group training with participants from different companies.

Additional information:

Discount for more participants reported 10%.
Group size: Optimum group of up to 10 participants, minimum group of 5 participants.

Topics to be covered:

  • The concept of high quality services,
  • Loyal customers are and how to reach them,
  • The focus of sales,
  • Communication in sales,
  • Method of sale,
  • Basic types of clients.

The seminar gives excellent results as an internal training. The program can always be adapted to the specific needs of the company and the target group for which they are held, further saving time and money.
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Training sessions are conducted by : Agencija Spektar, Mirjana Vračar, associate, Bana Milosavljevića 8, Banja Luka

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