Increase of customer’s satisfacition

The goal of the training:

Improving knowledge and skills in the field of management and sales conversation. Focusing on the factors and activities of high quality services, and adoption of techniques how it is achieved.

Who is it for:

The seminar is designed for all employees in operational positions in retail.

What students will receive:

The training provides information about factors high quality services, as well as techniques to achieve it.

General information:

Duration: 4 hours. For best results, participants should be from the same company, and the number of participants should not exceed 15. Training can be run as internal training or group training with participants from different companies.

Additional information:

Discounts: Discount for more participants – 10%.
Group size: Optimum group of up to 15 participants, minimum group of 8 participants.

Topics to be covered:

  • Customer expectations,
  • Leadership skills, sales call,
  • Dealing with complaints and objections,
  • Suggestive and alternative sales,
  • Communication skills.

The seminar gives excellent results as an internal training. The program can always be adapted to the specific needs of the company and the target group for which they are held, further saving time and money.
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Training sessions are conducted by : Agencija Spektar, Mirjana Vračar, Associate, Bana Milosavljevića 8, Banja Luka.

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